G'wan FAQ

Orders will be processed and shipped out within 3-10 business days.

You will receive an email with tracking information and an estimated delivery date once your order ships.

Once your order leaves our warehouse, the carrier becomes fully responsible for delivery.

We are not responsible for any issues arising from any other party once your order has successfully dispatched to the carrier.

This includes damaged, delayed, lost or stolen shipments.

Contacting the correct entity will save you time and frustration when tracking your package.

Please contact shipping carrier w/ tracking # to file a claim.

USPS: 1 (800) 275-8777

UPS: 1 (800) 742-5877.

-Upon receipt of your order, and you would like to return for exchange or No refunds, only store credit, you must contact  info@gwanbycharon.com within 5 days. 

 -Please email prior to shipping it back to us.

-Goods must be returned (shipped) within 3 business days after an issue is reported. 

-All items must be returned in the same condition you received. Items should not have been worn, soiled (makeup), have smells (perfumes), or any damage.

-All tags MUST be attached to the items and in perfect condition.

-G’wan LLC reserves the right to refuse any exchange of items that do not meet our exchange policy standards. If a returned item does not meet our exchange policy standard a store credit will not be issued. An email will be sent.

-The customer is responsible for the shipping fee to return the items.

- The customer is responsiable for reshipping of replacement/exchanged item.

-No Refunds- ONLY Store Credit in the form of a Store Gift Card

-Shipping fees are non-refundable.

-No exchanges/store credit on international orders.

-Reshipping Fees for exchanges is the responsibility of the customer. An invoice will be sent.

-Shipping and handling charges and sales tax and duties on shipping are not refundable.

-SALE items are FINAL SALE.

-Final sale items and custom orders cannot be exchanged or returned.


-After you have initiated the return/exchange requirements, please ship item(s) to:

Gwan by Charon 10 Hill St. Suite 1B Newark, NJ, 07102

PLEASE NOTE:   Include your original packing slip inside of the package. If you've misplaced your packing slip, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item, or just receive merchandise credit. If an exchange is not indicated or the size, you are requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email.

In the event you enter your incorrect address- Please email us ASAP by replying to your Order confirmation email with the correct mailing address.

If shipped to the address you listed- we are not responabile for the reshipping fee. An invoice will be sent.

Pre-Order allows customers to order items that are not currently in stock.

Pre-orders cannot be canceled/refunded once placed. 

Please note dates are not guaranteed and delays may occur.

ONLY OFFERED INSIDE : G’wan Style Galère

As you know your G’wan Moments are created just for you. It can take up to 8 weeks for your masterpiece to be created.

NO RETURNS: Garments are created just for you. If your G’wan Moments needs adjustment, we will gladly make the necessary adjustment. In the event a garment cannot be fixed a Store credit in form of a G’wan Gift Card will be issued less the shipping cost.

NO CANCELED once an order is placed it cannot be canceled.

PRODUCTION CANCELED ORDERS. As part of the Galère your moments are crafted and created just for you. In the event at production fabrics or other trims run out a full refund in the form of a store credit will be issued.

GARMENT RETURN: You have 4 Days from receipt of your G’wan Moments to alert us of any issue. You must email info@GwanByCharon.com.

As part of the Galere we offer Convenience Shipping. We will email you a shipping label, just print and affix to package.

If G’wan Moment for adjustment. A shipping label will be sent to return said garment. You have 3 days to dropped off at Post Office.

If an item is not return in said time, adjustments can no longer be made to garments unless prior request was made for more time. No store credit will be issued.

In the event any items are missing from your order that was stated shipped, please email us at info@gwabycharon.com.  Please send order # along with a photo of what you received.

If you received an incorrect item, you must be returned in good condition before the correct item is shipped to you. 

G’wan by Charon customer service will email you a pre-paid label to return the item you received in error.  Send a pic of the incorrect item and order # to info@gwanbycharon.com

Returning an order that included a Free gift? You MUST include it with your return, or the store credit will be adjusted to deduct the retail value of the gift. 

Gift Cards can't be returned.

In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.